Privacy Policy

Last updated: September 2026

This privacy policy explains how The Jolly Joiner (“we”, “us”) collects and uses personal information when you visit this website or contact us. We are committed to protecting your privacy and handling your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

The Jolly Joiner is a joinery and property services business based at 111 Chessington Crescent, Trentham, Stoke on Trent, ST4 8DP. For any question about this policy or your information, email [email protected] or call 07368 535 794.

The information we collect

We only collect information you choose to give us, for example when you fill in our contact form, email or phone us. This may include:

• your name, email address and phone number;
• the address of the property where work is needed;
• details about your project, including any photos you send us.

Our website server also keeps standard technical logs (such as IP address and browser type) for security and to keep the site running properly.

How we use your information

• to reply to your enquiry and provide quotes;
• to arrange, carry out and invoice the work you ask us to do;
• to keep records we are required to keep by law, such as accounts.

We never sell your information, and we will not send you marketing messages unless you have asked us to.

Our lawful basis

We rely on the following lawful bases under UK GDPR: taking steps at your request before entering into a contract (answering enquiries and quoting), performance of a contract (carrying out the work), legal obligation (keeping financial records) and our legitimate interests (running and protecting our business and website).

How long we keep it

Enquiries that do not lead to work are deleted within 12 months. Customer and job records are kept for up to 6 years after the work is finished, to meet tax and accounting requirements.

Who we share it with

We only share your information where needed to provide our service, for example with our website host, email provider or accountant, or where the law requires it. Anyone we share it with must keep it secure.

Cookies

This website does not use advertising or tracking cookies. Only essential technical cookies may be set, for example to keep the website secure. If this changes, we will update this policy and ask for your consent where required.

Your rights

You have the right to ask for a copy of the information we hold about you, to have it corrected or deleted, to object to or restrict how we use it, and to ask for it to be transferred. To make a request, contact us using the details above. We will respond within one month.

Complaints

If you are unhappy with how we have handled your information, please contact us first so we can put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.